FAQs

Frequently Asked Questions (FAQ)

Q: How long does shipping take?

A: Orders usually arrive within 5–10 business days. Some products may ship directly from our suppliers, so delivery times can vary slightly.

Q: Do you offer returns or exchanges?

A: Yes! If you’re not fully satisfied, you can return most items within 30 days of delivery as long as they’re unused and in original packaging. Please contact us before sending anything back so we can help you with the process.

Q: Are your bikes and gear safe for kids?

A: Absolutely. We carefully select products that meet safety standards and are designed for beginner riders. We always recommend protective gear (helmet, pads, gloves) and adult supervision while riding.

Q: Do the bikes come assembled?

A: Most bikes and scooters arrive about 80–90% assembled. You may need to attach parts like the handlebars, wheels, or seat. Don’t worry—clear instructions and/or tutorial videos are provided to make setup simple.

Q: Do you ship outside the U.S.?

A: At this time, we only ship within the United States.

Q: How can I contact you if I have questions?

A: You can reach us anytime through our Contact page. We’re always happy to help!